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We want to make buying tickets as easy and enjoyable as possible.
These Terms & Conditions set out the rules for using Platinumlist, so you know exactly what to expect when booking tickets or attending events through our platform. By using Platinumlist, you agree to these Terms.
Our aim is to provide you with a simple and efficient way of buying tickets or registering for events online. Any person who buys tickets or registers for an event via platinumlist.net accepts the these Terms and Conditions with PLATINUMLIST PROCESSING LTD, a company incorporated in the Republic of Cyprus and the operator of Platinumlist.net.
Definitions
“Platinumlist” shall refer to PLATINUMLIST PROCESSING LTD, a company incorporated in the Republic of Cyprus with its registered office is at 28 Oktovriou 261, View Point Tower, 3035-Limassol, Cyprus, and/or its affiliated entities where applicable depending on the user’s location.
“Website” shall refer to the online sales portal www.platinumlist.net or any other electronic websites or domains provided by Platinumlist for the sale of Tickets including all webpages, subdomains and subparts therein contained provided by Platinumlist whether accessed via personal computer, laptop, tablet, mobile phone or any other device capable of accessing the information available now or created in the future.
“Customer” shall refer to any individual or organisation that uses The Website to purchase or attempt to purchase any goods or services, including but not limited to tickets, delegate passes, vouchers or any similar products or services using the Website.
“Promoter” shall refer to any individual, partnership or organisation whether privately or publicly owned that is responsible for the organisation, promotion and delivery of any event, service, or offering of any kind offered for sale or free of charge to the Customer via the Website.
“Event” shall refer to any event, of any nature, including but not limited to entertainment, education, business, sports, family, religious or other types of events where the Promoter wishes to promote, advertise and sell tickets, passes, vouchers or any similar service to Customers using the Website as a facilitating service for promotion of the event.
“Ticket” shall refer to any form of paid or complimentary entrance voucher or method of measuring and controlling entrance whether a physical printed ticket, voucher, pass, wristband or similar, or an electronic form of ticket such as a unique bar code, QR code, reference number which identifies the holder as having purchased or been given permission to access a specific Event.
“Services” shall refer to the services provided by Platinumlist to the Promoter in respect of the Event, and may include, but shall not be limited to such services as advertising and promoting the Event on the Website; providing an online platform that enables Customers to purchase Tickets for the Promoter’s Event; delivery of the aforementioned Tickets to the Customer via either electronic or physical means as agreed between the Promoter and Platinumlist; collection of payment for any Tickets purchased by the Customer on behalf of the Promoter; registration of the Customer’s information; and any other services provided by Platinumlist to the Promoter as agreed by the parties in writing.
Ticket Purchase Policy
Tickets purchased on the Website or via Platinumlist’s retail outlets are non-refundable except for in the circumstances described in the Refunds Policy below or where a refund is required under applicable law.
Tickets cannot be exchanged except in the circumstances described in the Refunds Policy below or where required under applicable law.
Ticket may not be transferred or resold except where such transfer is permitted by the Promoter or venue, to the Customer's immediate family and/ or friends where permitted, or through an authorized resale process made available by Platinumlist in accordance with these Terms.
Customers are advised not to purchase Platinumlist-branded tickets resold through unauthorised third party platforms, as such Tickets may not be valid for entry and may be cancelled if Platinumlist becomes aware that they were resold in breach of these Terms.
Platinumlist may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets. In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.
It is the responsibility of Customers to protect their tickets from loss or theft. Platinumlist is not responsible for replacement of lost or stolen Tickets and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered in this case, except where required under applicable law. Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Platinumlist reserves the right to cancel such tickets. No refund shall be due to a fraudulent purchaser, subject always to applicable law and the rights of lawful cardholder.
Resale
Any resale of tickets through Platinumlist is also subject to the Resale General Standard Terms, where applicable.
Eligible purchased tickets may be resold by the Customer in accordance with Platinumlist’s authorised resale process and subject the following conditions:
a. The Customer has an existing and valid account on the application.
b. The Customer may only resell a ticket through the resale functionality made available by the Company through the Customer’s account, subject to the Company’s approval process where applicable.
c. The Customer shall resell the purchased Ticket only via the Customer's account in the mobile application.
d. The Customer may not resell the Ticket above the face value unless a higher resale price is expressly permitted through the Platinumlist resale process and approved of the Company.
e. The Customer acknowledges that the appropriate administrative fees, taxes and other charges may be deducted from the sale proceeds, and the relevant amounts will be indicated the Customer’s account in the application.
f. All sales proceeds, less other charges and deductions, shall be credited to the Customer’s bank account duly provided by the latter, subject to the policy regarding the withdrawal of the sale proceed.
4. Ticket Usage Policy and Attendance at the Event
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Platinumlist shall not be liable and no refund shall be due if entry to the Event is declined except where such refund is required under applicable law by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behaviour resulting in the Promoter or venue management declining entry.
All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.
In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.
If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled to a refund, except where required under applicable law.
Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy, except where required under applicable law.
The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. Platinumlist will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore, Platinumlist accepts no responsibility or liability for items confiscated by the Promoter or venue management.
Platinumlist, the venue management and the Promoter shall not be liable for items lost or stolen at the Event, except to the extent liability cannot be excluded under applicable law.
It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Platinumlist shall not be liable for losses arising from the Customer’s failure to check the date and time of the Event prior to travelling, except where such liability cannot be excluded under applicable law. In the event an Event is cancelled or postponed, then Platinumlist may offer a refund to the Customer subject to the Refunds Policy detailed below.
Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.
It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.
Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time Platinumlist will not issue a refund.
Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.
By attending an Event, you acknowledge that the Promoter, venue management, or authorised third parties may photograph, film, or record the Event and its surroundings for security, operational, promotional, or archival purposes. Any such processing of personal data shall be carried out by the relevant controller in accordance with applicable data protection laws. Where required by law, appropriate notices or consents shall be obtained by the relevant organiser or venue.
5. Ticket Delivery and Collection Policy
Platinumlist issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to a) provide Platinumlist with a working, correct email address for Ticket delivery, and b) to check their Inbox for the email containing the PDF of the Ticket. This PDF can be printed by the Customer and used as an entry Ticket.
For certain Events or in certain jurisdictions, ticket delivery may also be available via SMS or similar mobile delivery methods, subject to any applicable additional fee.
For a limited number of Events, the electronic PDF Ticket issued by Platinumlist via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Promoter or Platinumlist will request the Customer to provide the items listed below to exchange the electronically issued Platinumlist Ticket for the printed ticket:
A printed copy of the Platinumlist electronic Ticket or the Ticket number (mandatory in all cases)
One of the following forms of identification (original not a copy required)
Valid photo identification document issued by a government organisation such as a driving license
Valid National Identity Card
Valid Passport
Electronic tickets may be accessed and, where permitted, printed from the relevant section of the Website or mobile applicable, provided the Customer is logged into their account.
6. Refunds Policy
Platinumlist sells Tickets on behalf of Promoters who are responsible for the Event organization and management.
Once purchased, Tickets cannot ordinarily be refunded, exchanged or transferred other than in the circumstances specifically described below or where required under applicable law.
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Platinumlist will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behaviour resulting in the Promoter or venue management declining entry.
The Promoter and the venue management reserve the right to refuse admission where reasonably necessary for safety, security, compliance, venue policy, or lawful operational reasons.
Customers are eligible to apply for a refund in writing to Platinumlist in the case of cancelled or postponed Events, within the period communicated by Platinumlist following the announcement that the Event is postponed or cancelled, or otherwise within a reasonable period, in the following circumstances only:
i. If the Event is cancelled for any reason;
ii. If the main Artist cancels;
iii. If the main Artist fails to perform or is incapable of performing;
iv. If the main Artist performs for significantly less time than the advertised expected duration of their performance;
v. If the main Artist moves the performance to a different date;
vi. If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
vii. If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.
viii. If the venue of the event is changed to a location significantly different to the original venue location. For a change of venue to be a justifiable reason for a refund, the new venue would have to be at least 40km away from the original venue or the new venue to be of significantly lower quality in terms of services, amenities and ambience than the original venue.
Platinumlist will consider applications for refunds based only on the above-mentioned circumstances detailed in points i-viii and may request specific documentation or other evidence in support of any such requests.
If Platinumlist determines that the request for a refund fall within this Refunds Policy or is otherwise required under applicable law. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
Platinumlist reserves the right to retain up to 5% of the refunded transaction value to cover its ticketing service fee including the administration and operational costs, ticket issuance, delivery costs, and any bank charges or payment gateway fees incurred in processing the initial purchase and the refund.
Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.
Changes to supporting artists will not be considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure not reasonably within the control of the Promoter will not ordinarily be considered justifiable reasons to issue a refund, unless a refund is required under applicable law or expressly authorised by the Promoter or Platinumlist.
By making a purchase through the Website or through any retail outlet operating on Platinumlist’s behalf the Customer is agreeing to this Refunds Policy.
To request a refund based on the circumstances detailed above please contact Platinumlist through the support channels available at https://helpcenter.platinumlist.net/ or through the contact details provided in the applicable Privacy Policy.
7. Liability
Platinumlist shall not be responsible for issues, losses, damages, or physical injuries arising from an Event except to the extent caused by Platinumlist’s own negligence, wilful misconduct, or where liability cannot be excluded or limited under applicable law.
8. Privacy and Data Protection
Platinumlist processes personal data in accordance with its Privacy Policy and Cookie Policy, which form an integral part of these Terms where applicable. Please refer to the separate Privacy Policy and Cookie Policy available on the Website for full details of how we collect, use, share, retain, and protect personal data.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Cyprus, without prejudice to any mandatory rights of consumers under applicable law.
Platinumlist may amend these Terms from time to time. Any such changes will be published on the Website and, where required by applicable law, notified to users before taking effect.
Nothing in these Terms shall limit any mandatory rights that a consumer may have under applicable law.
We want to make buying tickets as easy and enjoyable as possible.
These Terms & Conditions set out the rules for using Platinumlist, so you know exactly what to expect when booking tickets or attending events through our platform. By using Platinumlist, you agree to these Terms.
Our aim is to provide you with a simple and efficient way of buying tickets or registering for events online. Any person who buys tickets or registers for an event via platinumlist.net accepts the these Terms and Conditions with PLATINUMLIST PROCESSING LTD, a company incorporated in the Republic of Cyprus and the operator of Platinumlist.net.
Definitions
“Platinumlist” shall refer to PLATINUMLIST PROCESSING LTD, a company incorporated in the Republic of Cyprus with its registered office is at 28 Oktovriou 261, View Point Tower, 3035-Limassol, Cyprus, and/or its affiliated entities where applicable depending on the user’s location.
“Website” shall refer to the online sales portal www.platinumlist.net or any other electronic websites or domains provided by Platinumlist for the sale of Tickets including all webpages, subdomains and subparts therein contained provided by Platinumlist whether accessed via personal computer, laptop, tablet, mobile phone or any other device capable of accessing the information available now or created in the future.
“Customer” shall refer to any individual or organisation that uses The Website to purchase or attempt to purchase any goods or services, including but not limited to tickets, delegate passes, vouchers or any similar products or services using the Website.
“Promoter” shall refer to any individual, partnership or organisation whether privately or publicly owned that is responsible for the organisation, promotion and delivery of any event, service, or offering of any kind offered for sale or free of charge to the Customer via the Website.
“Event” shall refer to any event, of any nature, including but not limited to entertainment, education, business, sports, family, religious or other types of events where the Promoter wishes to promote, advertise and sell tickets, passes, vouchers or any similar service to Customers using the Website as a facilitating service for promotion of the event.
“Ticket” shall refer to any form of paid or complimentary entrance voucher or method of measuring and controlling entrance whether a physical printed ticket, voucher, pass, wristband or similar, or an electronic form of ticket such as a unique bar code, QR code, reference number which identifies the holder as having purchased or been given permission to access a specific Event.
“Services” shall refer to the services provided by Platinumlist to the Promoter in respect of the Event, and may include, but shall not be limited to such services as advertising and promoting the Event on the Website; providing an online platform that enables Customers to purchase Tickets for the Promoter’s Event; delivery of the aforementioned Tickets to the Customer via either electronic or physical means as agreed between the Promoter and Platinumlist; collection of payment for any Tickets purchased by the Customer on behalf of the Promoter; registration of the Customer’s information; and any other services provided by Platinumlist to the Promoter as agreed by the parties in writing.
Ticket Purchase Policy
Tickets purchased on the Website or via Platinumlist’s retail outlets are non-refundable except for in the circumstances described in the Refunds Policy below or where a refund is required under applicable law.
Tickets cannot be exchanged except in the circumstances described in the Refunds Policy below or where required under applicable law.
Ticket may not be transferred or resold except where such transfer is permitted by the Promoter or venue, to the Customer's immediate family and/ or friends where permitted, or through an authorized resale process made available by Platinumlist in accordance with these Terms.
Customers are advised not to purchase Platinumlist-branded tickets resold through unauthorised third party platforms, as such Tickets may not be valid for entry and may be cancelled if Platinumlist becomes aware that they were resold in breach of these Terms.
Platinumlist may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets. In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.
It is the responsibility of Customers to protect their tickets from loss or theft. Platinumlist is not responsible for replacement of lost or stolen Tickets and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered in this case, except where required under applicable law. Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.
In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Platinumlist reserves the right to cancel such tickets. No refund shall be due to a fraudulent purchaser, subject always to applicable law and the rights of lawful cardholder.
Resale
Any resale of tickets through Platinumlist is also subject to the Resale General Standard Terms, where applicable.
Eligible purchased tickets may be resold by the Customer in accordance with Platinumlist’s authorised resale process and subject the following conditions:
a. The Customer has an existing and valid account on the application.
b. The Customer may only resell a ticket through the resale functionality made available by the Company through the Customer’s account, subject to the Company’s approval process where applicable.
c. The Customer shall resell the purchased Ticket only via the Customer's account in the mobile application.
d. The Customer may not resell the Ticket above the face value unless a higher resale price is expressly permitted through the Platinumlist resale process and approved of the Company.
e. The Customer acknowledges that the appropriate administrative fees, taxes and other charges may be deducted from the sale proceeds, and the relevant amounts will be indicated the Customer’s account in the application.
f. All sales proceeds, less other charges and deductions, shall be credited to the Customer’s bank account duly provided by the latter, subject to the policy regarding the withdrawal of the sale proceed.
4. Ticket Usage Policy and Attendance at the Event
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Platinumlist shall not be liable and no refund shall be due if entry to the Event is declined except where such refund is required under applicable law by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behaviour resulting in the Promoter or venue management declining entry.
All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.
In all cases The Promoter and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event.
If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled to a refund, except where required under applicable law.
Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy, except where required under applicable law.
The venue management or the Promoter may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. Platinumlist will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Promoter or venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore, Platinumlist accepts no responsibility or liability for items confiscated by the Promoter or venue management.
Platinumlist, the venue management and the Promoter shall not be liable for items lost or stolen at the Event, except to the extent liability cannot be excluded under applicable law.
It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Platinumlist shall not be liable for losses arising from the Customer’s failure to check the date and time of the Event prior to travelling, except where such liability cannot be excluded under applicable law. In the event an Event is cancelled or postponed, then Platinumlist may offer a refund to the Customer subject to the Refunds Policy detailed below.
Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.
It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers.
Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time Platinumlist will not issue a refund.
Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Promoter and venue before arriving at the Event.
By attending an Event, you acknowledge that the Promoter, venue management, or authorised third parties may photograph, film, or record the Event and its surroundings for security, operational, promotional, or archival purposes. Any such processing of personal data shall be carried out by the relevant controller in accordance with applicable data protection laws. Where required by law, appropriate notices or consents shall be obtained by the relevant organiser or venue.
5. Ticket Delivery and Collection Policy
Platinumlist issues purchased Tickets electronically as PDF files via email. It is the Customer’s responsibility to a) provide Platinumlist with a working, correct email address for Ticket delivery, and b) to check their Inbox for the email containing the PDF of the Ticket. This PDF can be printed by the Customer and used as an entry Ticket.
For certain Events or in certain jurisdictions, ticket delivery may also be available via SMS or similar mobile delivery methods, subject to any applicable additional fee.
For a limited number of Events, the electronic PDF Ticket issued by Platinumlist via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Promoter or Platinumlist will request the Customer to provide the items listed below to exchange the electronically issued Platinumlist Ticket for the printed ticket:
A printed copy of the Platinumlist electronic Ticket or the Ticket number (mandatory in all cases)
One of the following forms of identification (original not a copy required)
Valid photo identification document issued by a government organisation such as a driving license
Valid National Identity Card
Valid Passport
Electronic tickets may be accessed and, where permitted, printed from the relevant section of the Website or mobile applicable, provided the Customer is logged into their account.
6. Refunds Policy
Platinumlist sells Tickets on behalf of Promoters who are responsible for the Event organization and management.
Once purchased, Tickets cannot ordinarily be refunded, exchanged or transferred other than in the circumstances specifically described below or where required under applicable law.
It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Platinumlist will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behaviour resulting in the Promoter or venue management declining entry.
The Promoter and the venue management reserve the right to refuse admission where reasonably necessary for safety, security, compliance, venue policy, or lawful operational reasons.
Customers are eligible to apply for a refund in writing to Platinumlist in the case of cancelled or postponed Events, within the period communicated by Platinumlist following the announcement that the Event is postponed or cancelled, or otherwise within a reasonable period, in the following circumstances only:
i. If the Event is cancelled for any reason;
ii. If the main Artist cancels;
iii. If the main Artist fails to perform or is incapable of performing;
iv. If the main Artist performs for significantly less time than the advertised expected duration of their performance;
v. If the main Artist moves the performance to a different date;
vi. If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
vii. If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.
viii. If the venue of the event is changed to a location significantly different to the original venue location. For a change of venue to be a justifiable reason for a refund, the new venue would have to be at least 40km away from the original venue or the new venue to be of significantly lower quality in terms of services, amenities and ambience than the original venue.
Platinumlist will consider applications for refunds based only on the above-mentioned circumstances detailed in points i-viii and may request specific documentation or other evidence in support of any such requests.
If Platinumlist determines that the request for a refund fall within this Refunds Policy or is otherwise required under applicable law. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
Platinumlist reserves the right to retain up to 5% of the refunded transaction value to cover its ticketing service fee including the administration and operational costs, ticket issuance, delivery costs, and any bank charges or payment gateway fees incurred in processing the initial purchase and the refund.
Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.
Changes to supporting artists will not be considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure not reasonably within the control of the Promoter will not ordinarily be considered justifiable reasons to issue a refund, unless a refund is required under applicable law or expressly authorised by the Promoter or Platinumlist.
By making a purchase through the Website or through any retail outlet operating on Platinumlist’s behalf the Customer is agreeing to this Refunds Policy.
To request a refund based on the circumstances detailed above please contact Platinumlist through the support channels available at https://helpcenter.platinumlist.net/ or through the contact details provided in the applicable Privacy Policy.
7. Liability
Platinumlist shall not be responsible for issues, losses, damages, or physical injuries arising from an Event except to the extent caused by Platinumlist’s own negligence, wilful misconduct, or where liability cannot be excluded or limited under applicable law.
8. Privacy and Data Protection
Platinumlist processes personal data in accordance with its Privacy Policy and Cookie Policy, which form an integral part of these Terms where applicable. Please refer to the separate Privacy Policy and Cookie Policy available on the Website for full details of how we collect, use, share, retain, and protect personal data.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Cyprus, without prejudice to any mandatory rights of consumers under applicable law.
Platinumlist may amend these Terms from time to time. Any such changes will be published on the Website and, where required by applicable law, notified to users before taking effect.
Nothing in these Terms shall limit any mandatory rights that a consumer may have under applicable law.